At Kintina Inc, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must be:
- Unused and in their original condition.
- In their original packaging, where applicable.
- Complete with all included accessories and components.
- Suitable for resale without damage or excessive wear.
Items that have been used, damaged due to customer handling, or otherwise affected in a way that impacts their resale condition may not be eligible for return.
2. How to Request a Return
To initiate a return, please contact our customer support team at:
Please include:
- Your order number.
- The item you wish to return.
- The reason for your return.
- Photos of the item, if it is damaged or defective.
Our support team will review your request and provide return instructions when approved.
Please do not send items back without first contacting us.
3. Return Shipping Costs
For returns caused by product defects, incorrect items, or errors on our part, Kintina Inc will cover the reasonable return shipping costs.
For returns due to personal preference, ordering mistakes, or other non-quality-related reasons, customers are responsible for return shipping costs.
4. Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund approval status.
Approved refunds will be issued to the original payment method.
Please allow 3–5 business days after the returned item has been received and approved for the refund to be processed by us.
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide your order number and supporting photos so we can review the issue and determine an appropriate resolution.
6. Non-Returnable Items
Returns may not be accepted for:
- Items that have been used or show signs of excessive wear.
- Items damaged after delivery due to improper handling.
- Items missing essential components or original packaging when required.
- Items that cannot be resold in their original condition.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accommodated before the order has been processed or shipped.
Once an order has been shipped, it must follow our return procedures.