At Kintina Inc, we are committed to providing a reliable and convenient shipping experience. Please review the following shipping information before placing your order.
1. Shipping Destinations
Kintina Inc currently ships orders only within the United States.
We do not offer international shipping at this time. Orders can only be delivered to eligible addresses within the United States.
2. Shipping Carriers
We work with established third-party shipping carriers to deliver customer orders safely and efficiently.
Depending on the shipping destination, package size, and service availability, orders may be shipped through the following carriers:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL
The shipping carrier will be selected based on the delivery location, shipping requirements, and available services.
Kintina Inc reserves the right to select the most appropriate carrier for each shipment.
3. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During holidays, promotional events, or periods of high order volume, processing times may be slightly extended.
4. Shipping and Delivery Time
Estimated delivery time is generally 3–7 business days after an order has been shipped.
Actual delivery times may vary depending on the destination, carrier schedules, weather conditions, and other circumstances beyond our control.
Please note that delivery estimates are not guaranteed.
5. Shipping Fees
Applicable shipping fees, if any, will be displayed during checkout before the order is completed.
Customers are responsible for reviewing the shipping charges shown at checkout before submitting their purchases.
6. Order Tracking
Once your order has been shipped, tracking information will be provided when available.
Customers can use the tracking number through the corresponding carrier’s official website to check shipment progress.
Please allow 24–48 hours for tracking information to become available after the carrier receives and scans the package.
7. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us immediately.
We will make reasonable efforts to update the information before shipment; however, address changes cannot be guaranteed once an order has been processed or handed over to the carrier.
8. Shipping Delays
Although we work with reliable shipping carriers, delays may occasionally occur due to:
- Severe weather conditions.
- Carrier service disruptions.
- Public holidays and peak shipping seasons.
- Incorrect or incomplete delivery addresses.
- Other unexpected circumstances affecting transportation.
Kintina Inc is not responsible for delays caused by shipping carriers or events beyond our reasonable control.
9. Lost, Damaged, or Missing Packages
If your package arrives damaged, appears to be lost, or is marked as delivered but cannot be located, please contact our customer support team.
We will review the order information and work with the relevant shipping carrier when necessary to investigate the issue and assist with an appropriate resolution.